General

All of your credit card and personal details are encrypted using SSL (Secure Socket Layer) 128 Bit encryption technology before being sent across the internet to our transaction servers.

Our transaction servers are located in a high security State-of-the-Art data centre which is under constant 24 hour security surveillance.

PARENT DIRECT IS COMMITTED TO CUSTOMER SATISFACTION

30 Day Satisfaction Guarantee
We are committed to providing quality toys. If you are not completely satisfied with any part of your order, please return the items unused and unopened within 30 days for a refund.

Please note that goods must be returned at your own cost under the 30 Day Satisfaction Guarantee.
This does not affect your statutory rights.

Defective items
Any faulty goods will be replaced or a full refund will be offered. Once opened, all goods are non-returnable unless faulty.

How to return your item
Call our Parent Direct Customer Service team on 1800 880 477. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation (RA) Number. The Customer Service Representative will also advise you where to send your return.

NOTE: You must obtain an RA Number immediately so as to ensure that you will remain eligible for a replacement or refund.

Send your item to the return address provided ensuring that your RA Number is clearly displayed on outside of the return packaging.

As soon as the return has been received, a replacement product will be shipped or refund issued.

IMPORTANT

  • The return must be received by Parent Direct within (14) fourteen days of the RA Number being issued.
  • Replacement product will only be shipped after the faulty item has been received by Parent Direct.
  • All returns must have an RA Number.
  • Any item that is returned to Parent Direct without an RA Number will be returned to sender.
  • If you feel that your return falls outside of our policy, then you will need to contact us first on 1800 880 477 to confirm if your return can be accepted.

Please call our customer service team on 1800 880 477 or if you have received a delivery notification, you can track your order using the link.

If you wish to cancel an entire order or an individual item from an order that has not yet been despatched, you will need to contact us.

Please call our customer service team on 1800 880 477.

Please Note:
Orders cannot be cancelled once they have been despatched as they are already on their way to your address.

Fundraising

Yes, you can do this all year round.

When you order on the website there is an option to nominate your chosen school or centre during check out. You will see this before you pay for your order.

25 cents of every dollar you spend with Parent Direct will be donated to your nominated school or centre. Simply select who you wish to support when you complete your order and they will receive a credit voucher.

Your nominated school can redeem this voucher towards the purchase of valuable teaching resources from three of Australia’s leading educational suppliers; Modern Teaching Aids, Kesco or Kangaroo.

Modern Teaching Aids    Kangaroo    Kesco   

Your school or centre will have their account credited within 5 working days of your purchase.

Shopping

We accept all major credit/debit cards.

PLEASE NOTE: Parent Direct credit card purchases will be displayed as Parent Direct on your credit card statement.

Yes, it is extremely safe to use your credit card online.

When making a purchase online using your credit card, all of your credit card and personal details are encrypted using SSL (Secure Socket Layer) 128 Bit encryption technology before being sent across the internet to our transaction servers.

Our transaction servers are located in a high security State-of-the-Art data centre which is under constant 24 hour security surveillance.

All online credit card orders are charged upfront at the time the order was made.

We do this to validate the order and to ensure that all stock is pre-purchased. Paying upfront also substantially reduces order processing time, and ensures that as a customer, all you need to do is sit back and wait for your delivery to arrive.

You can find a specific product using our search facility. This is located at the top of every page.

Where it says Search Parent Direct simply type the product code, title or description or the product you are looking for and click the magnify glass. The search results will be listed in order by closest match.

TIP: Make sure you check the spelling and punctuation of your search. Also try limiting your search to smaller words or phrases.

You can view your shopping cart at the top of your screen. Represented by this icon:

Clicking this will show you a summary of what it is in your shopping cart. To make changes to or to purchase the items you have selected, click on the icon and click ‘COMPLETE THE ORDER’.

All items added during your online shopping session are clearly displayed, with the freight charge and total order amount including GST.

Increasing quantities
Simply enter a new quantity amount into the input box next to the item you wish to adjust and then click the "Recalculate" button. Your Shopping Cart will automatically refresh and your order total will be adjusted accordingly.


Removing Items
You can remove items by clicking on the 'Delete order line' button next to the product you wish to remove.


Proceeding to checkout
If you have finished shopping and are happy with the items and quantities in your shopping cart you can proceed to the checkout simply by clicking ‘Complete The Order’.

Once you have checked the totals in the shopping cart, completing your order is as easy as following these simple steps:

Select School
Nominate a school/centre for the fundraising voucher. A credit voucher to the value of 20% of your purchase (excluding freight) will be added to your nominated school's account. Your nominated school can redeem this voucher towards the purchase of valuable educational resources with MTA, Kesco or Kangaroo.

             

Enter your school/centre name or postcode in the search field and click 'Start search'. This will bring up a list of the schools and centres which match your selection. Next check the circle next to the school/centre that you wish to nominate and you will be taken to the next step.


Delivery Address
Enter the street address, post code, select your address from the drop down, then enter your name, contact telephone numbers and email address, then click 'Next'.

Payment
Enter your payment information and click 'Process Payment'.


Order Number is assigned
Once an order number is assigned you can view, print or email a receipt for your records.

Yes, all prices quoted on this website are GST inclusive.

All prices are subject to change without notice.

Unfortunately not. We are working towards implementing a system which will notify you when out of stock items that you wish to purchase become available again.

Sorry, but unfortunately additional items cannot be added to an existing unshipped order.

Should you wish to purchase additional items, you will need to place a new order for those additional items.

Delivery

Delivery is free for orders over $150, otherwise a flat fee of $7.90 per order applies.

On average, deliveries usually take

Queensland 3 business days to arrive.
New South Wales 4 business days to arrive.
Victoria 4 business days to arrive.
ACT 4 business days to arrive.
South Australia 5 business days to arrive.
Tasmania 7 business days to arrive.
Western Australia 8 business days to arrive.
Northern Territory 8 business days to arrive.
These figures are based on delivery times to major capital cities and their greater residential areas. Deliveries outside of these areas can take longer.

Yes, all items are shipped via Courier with parcel tracking features as well as the added security of requiring a signature upon collection of goods.

We will provide you with a tracking link via email when your order is despatched.

Unfortunately our courier does not allow for this so you will be required to provide a street address.

Unfortunately, Parent Direct does not ship to locations outside of Australia. However you can place an order overseas and have it delivered to an address within Australia.

If you are not home to receive your delivery, a card will be placed in your letter box advising you to the call our courier partner and arrange a convenient time for your delivery to be made. Alternatively, your delivery may be redirected to a local pick up point if there is one within 5km of your delivery address.

This is because a signature is required upon arrival to ensure the security of your delivery.

If you feel that your parcel has not arrived within the expected timeframe, please contact our customer service team and we will investigate further.

1800 880 477

Weekdays 8am - 6pm (AEST)

help@parentdirect.com.au

Aim to respond within 48 hours